Care Guarantee (Om vårdgarantin på engelska)
The care guarantee has been created to ensure that you are in contact with the care services and receive the care you need within a reasonable time. The care guarantee applies to all planned care that has been decided on by a doctor. You receive acute care immediately.
The care guarantee means that you can change care provider if your current care provider cannot offer you an appointment and treatment within a certain time. Read more about the time limits that apply for care guarantees below. Examinations, such as X-rays, are not included in the care guarantee.
With effect from 1 July 2010, the health guarantee is laid down in the Health and Care Act.
Stockholm County Council's care guarantee
All times below are maximum times. In urgent and acute cases you receive help immediately.
Contact same day
The same day you seek help you shall be in contact with a care centre or the Care Guide on telephone 08-320 100.
Doctor's appointment within 5 days
If you need to visit a doctor at the care centre, you shall be able to do so within 5 days.
Specialist appointment within 30 days
It shall not take longer than 30 days to get to the specialist care from the time a referral is decided on by your doctor or you submit your own.
Treatment within 90 days
If the doctor at specialist health care decides that you need treatment, this shall begin as soon as possible - no later than 90 days after the decision on treatment.
Questions about the care guarantee
If you have any questions about the care guarantee, telephone the Care Guide on 08-320 100.
If you do not have an appointment with specialist health care within 30 days or if you do not receive treatment within 90 days, you should in the first case contact the doctor who made the referral, or secondly contact the Care Guarantee Bureau, whose task it is to ensure you receive the care rights you are entitled to You can telephone the Care Guarantee Bureau on 08-123 134 00.
To help you remember
The Care Guarantee Form (see pdf in link list) is designed to help your memory. You can fill it in and take it with you to your own doctor and to the doctor you are referred to. Ask both doctors to fill in the points entitled "Besöksgaranti" (appointment guarantee) and "Behandlingsgaranti" (treatment guarantee) on your Care Guarantee Form.
Points of view and complaints after care
If you have any points of view or complaints you wish to make about the care, you should in the first case approach the centre where you received treatment. You can also contact the patient board (Patientnämnden) on 08-690 67 00.
Artikeln uppdaterad: 2011-12-02
Ansvarig redaktör: Kerstin Otterstål, Vårdguiden
Författare: Anna Hammarström, webbredaktör, Vårdguiden
Granskare: Eva Lestner, handläggare, Hälso- och sjukvårdsförvaltningen, avdelningen för somatisk specialistvård
Bli först med att tycka till om informationen!
0 av 2 läsare (0%) har svarat att de har haft nytta av informationen
Skriv ut
